RESPONDING TO COUSTOMERS CALLS TO INCREASE SALES — REPEAT BUSINESS–REFERRALS

RESPONDING TO COUSTOMERS — KEY TO BUSINESS SUCCESS

Call center script creation has many pitfalls that can leave your operators and your callers confused. Here are some suggestions for clear communication.

call center, answering service, customer service, script, communication, small business

At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news.

I would tear copy straight off the wire service printer and if I was lucky, I had a producer turn that raw newsfeed into informational text that I read into the microphone.

The text was broken up into reasonable sentences that were designed for easy delivery over the air. When my producer didn’t show up for my shift, I did this myself I’d mark up the page, insert pauses, and emphasize the words and sentence clauses that I wanted to stress.

If I couldn’t be understood over a fuzzy and weak AM signal, then what was the point of taking five minutes at the top of the hour to deliver the news? I had a lot of fun and I learned how to “speak” all over again.FREE INFORMATION — CLICK NOW — BUILDING WEALTH

Whenever I do any live speaking today, I use the same exact techniques that I learned while the “On-Air” sign was flashing above the studio. I mark up my speech or the text passage I’m reading because I know that impact is everything.

If I lose my breath in the middle of a sentence, then it’s too long. If the last word of a sentence drops out inaudibly, my message is lost. If I stumble on an unfamiliar word or name, my audience loses confidence in my message.

Live telephone operators who work in call centers and answering services need the same help that any live speaker needs. It’s the job of the call center operator to communicate the client’s business image to the caller, and this begins with the first few seconds of the phone call.

Many small business owners’ needs never go beyond representatives answering their lines with “XYZ Company, may I help you?” and improvising the rest of the conversation to obtain the information that the client requests.

When clients upgrade their accounts to more complex services, it’s important that they create a script that works for both the company signing up for the service, the operator reading the script, and the customer.

Your sales representative is more than willing to help you create the best script to fit all of your sales or information inquiries.

Creating a call center script begins with the “answer phrase” and the same principles continue through the entire process of creating a logical script.

Here are some important items to keep in mind when you are creating your script:

• Avoid tongue twisters. Make your greeting as easy to pronounce as possible. “Doctor Perkowicz Peoria Plastic Surgery Plaza” isn’t easy to say, even for the native English speaker.STARTING AN ONLINE BUSINESS YOU CAN WORK FROM ANYWHERE/ANYTIME

Make sure that your operators know how to pronounce every part of your answer phrase, and the rest of the words in your script. Keep phrases brief and avoid repeating consonant sounds that will sound awkward over the phone or might lead the operator to stutter.

Go global. A “Good Morning/ Evening” greeting can work for some businesses, but not for all of them. If your company is doing business across time zones, think about using a simple “Hello, XYZ Company” for your customer on the other end of the globe.

Have an impartial friend or a trusted customer listen to your greeting, especially if it’s a long introductory message of more than a sentence or two.

Do you sound like a recording? If you give that impression to a caller, the person on the other end of the line might just hang up because she wants to talk with a live person, not a machine.

Keep all parts of your script brief and give the operator relaying your message time to breathe and sound like a live person when you create your script.

less is more. There’s a temptation to try and pack all the information about your company into your call center script, including providing an operator a copy of your frequently asked questions list (FAQ) so that he or she can quickly scan the file and answer 99.9 % of your callers’ questions.

However, this skill takes practice and training on the part of the operator and patience on the part of the caller. Long pauses to look up information, add expensive minutes to the call and are frustrating experiences for the operator and the caller alike.MORE FREE INFORMATION — CLICK NOW

Extensive account training is available through most call centers, if your budget permits.

If this resource is not an option for you, limit the information available to the operators to a few facts about your product or service, and let them know that it’s okay to ask callers if someone from the right department can return their call and answer their questions in depth.

Test. Call your account weekly and test to make sure that the operators are following your instructions, are handling your scripts the way that you expect, and are able to easily access the information that they need to take your calls.

After the honeymoon period with a new account, operators often grow lax and shorten your script, or improvise far beyond the call of duty. This can be detrimental to your business. Make sure that you follow up with your call center to make sure they are serving your needs.

Tweak, and tweak again. Review your script from time to time, and see if it’s still leading to action. Ultimately, your script should lead to a sale, an appointment a request for more information or further contact from your office. Continue reading “RESPONDING TO COUSTOMERS CALLS TO INCREASE SALES — REPEAT BUSINESS–REFERRALS”

GENERATION XYZ — ALL YOU NEED TO KNOW ABOUT ADSENSE TO BLAST YOUR INCOME SKY-HIGH — START A BUSINESS — START AN ONLINE BUSINESS

All You Need To Know About Adsense To Blast Your Income Sky-high!

These 7 direct to the point, no nonsense concepts and methods that you need to know and implement to make a decent perpetual income.

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From my personal experience and from speaking with many other publishers, it seems that many of them cannot even garner enough earnings to trigger off a payment from Google (USD $100).

This is really sad because many give up before even reaching the halfway mark. Imagine adding up all the quitters, the amount of advertising money Google would have pocketed without paying a cent!

Point #1 Find Your Niche.

You need to know about your topic or subject fully and be an at least knowledgeable on it. You write quality content, you get quality ads shown. It is as simple as that.

If you really found profitable niche on but know nuts about it, you can always use free articles (like this one) and post them on your site with their links on them of course. It is a easy and quick way to get quality content to your site.

Point #2 Laser Focused Theme.

You need to fully concentrate on your topic and area of interest. Do not deviate from it even a single bit! The reason behind this is to get the MOST relevant ads to your content which in turn will be the most likely to interest the visitor and get clicked on.

Point #3 Website Navigation.

Do not trick the visitor, do not confuse the visitor, do not attempt to hide the ad but do not ‘blast’ the ad at the same time.

Create your navigation in such a way that your ads appear unobtrusive and yet viewable. It is advisable to put more then one ad but do not cramp your page with ads, it turns the visitor off.

Point #4 Key Word Density

Although Google doesn’t release exact details as to how they determine the ads to serve on a given page. We do know that content (and words) of the page that matters.

Before serving ads on a page, then, you might want to check its keyword density to see what words pops up most frequently.

Point #5 Maintain Content Readability

Advertisements should not distract from your content, or else your visitors will be driven away. Make Adsense a cohesive part of your site design, not something slapped in at the last minute or some hastily put up page.

Point #6 Ask Them!

Google knows best about their own programs. If you have any doubt or any question at all, feel free to mail them.
“Please feel free to email us at adsense-tech@google.com if you have additional technical questions or concerns. For general program or account questions, please email adsense-support@google.com.” Continue reading “GENERATION XYZ — ALL YOU NEED TO KNOW ABOUT ADSENSE TO BLAST YOUR INCOME SKY-HIGH — START A BUSINESS — START AN ONLINE BUSINESS”

GENERATION MILLINEALS — ADVICE ABOUT SETTING UP YOUR OWN BUSINESS — STARTING A BUSINESS

Advice About Setting Up Your Own Business

Are you thinking about setting up your own business? Have you an idea for a new business but are unsure about how to proceed?

If you have answered yes to either of these questions, this article could be of benefit to you. I am going to write about how to plan and create a successful small business.

self-employed, discipline, loan, yellow pages, business, advert, money, exhibitions, costs, success

Are you thinking about setting up your own business? Have you an idea for a new business but are unsure about how to proceed?

If you have answered yes to either of these questions, this article could be of benefit to you. I am going to write about how to plan and create a successful small business.

Many people are looking at ways in which they can become self-employed as they have had enough of being dictated to and fed up of long and frustrating commutes to work.

They want the freedom of being their own boss and to be able to choose their own hours of work.

Leaving a full time career can be quite a scary prospect however. The security of having a regular income and other benefits such as a pension and a share save scheme can seem hard to let go.

I am sure many people whether rightly or wrongly have opted to stick with this security and to merely keep their business plan as an idea, which they never see through or use.

Other people are willing and happy to take the risk and see it as a way of getting out of the rat race.

When you have an idea for a new business you then need to think of a name to call it. I would keep this name quite short as it makes it easier to remember for people.

It obviously needs to have something to do with the business sector you are entering.

You will now need to work out how much money you will need to set up the business. This can be quite daunting but is essential.

In the short term I would advise to keep these start up costs as low as possible, you can always buy or rent better machinery in the future as an example.

Once you are aware of how much money you need, you then have to find it. You may have enough yourself via savings or a redundancy payout, however most people are not in this position.

If you do not have enough money, you could try and raise money via the family, by seeking a partner or by releasing the equity from your house. There is also the option of a business loan.

The next stage is to market your product or service. There are many ways of doing this including:

The internet via a website

An advert in the newspaper

Direct marketing in the form of leaflets

An advert in the yellow pages

Exhibitions

Trade fairs

I would advise finding out where other people from your industry advertise as they will have tried and tested many of the above options.

You then need to work out how much to charge for your product or service. I always keep these charges fairly low at the outset in order to attract as many people as I can and to get some income in.

I then hope that word of mouth will take over and the idea is that after a few months I will be in a position to increase my fees.

It is also important to realize that we will make mistakes along the way. When this happens we need to think positive and not to beat ourselves up. It is an experience we can learn from.

Always have belief in yourself. At times any business will go through a rocky period, this is when we need to be strong. In my opinion the more work we put in, the more rewards we are likely to obtain.
START A BUSINESS FROM ANYWHERE/RUN IT FROM ANYWHERE — BUILD SUBSTANTIAL PASSIVE/RESIDUAL INCOME
Continue reading “GENERATION MILLINEALS — ADVICE ABOUT SETTING UP YOUR OWN BUSINESS — STARTING A BUSINESS”

GREATEST GENERATION — A WHOLE NEW WORK — ONINE BUSINESS — WORK FROM ANYWHERE — PASSIVE INCOME/RESIDUAL INCOME — AGE NO ISSUE

Create A Website for $1.99/Month

A Whole New World

An insight into the first steps of a new internet marketer.

online income. business, work from home, google ads, make money

If, like me, your career in life has not involved any form of marketing or selling, then to get involved in internet marketing is one hell of a giant leap.

I was first introduced into internet marketing through an email that I received twice weekly. I kept seeing an advert for something called Google Ads.

Now ,at this point, all I used the internet for was either playing games or just browsing in general for any information that I needed on any subject matter under the sun.

The advert said that all I needed to do to make any money was place adverts onto Google’s search engine and people would buy products and I would receive a generous commission. Simple ,I thought ,that is until you try it as an uneducated marketer.

I lost more money than I made, but this can be quite normal for the beginner. I accepted the fact that I had lost money but vowed to continue looking for something that I could do.

So, being curious about money making on the internet I decided to investigate further.

I came across many money making opportunities that promise this that and the other, which I am sure a lot of you have seen yourselves.
Anyway, after a while I found an offer that I thought I could try out and see what happens without losing an absolute fortune.

After starting a venture into internet marketing for the first time you will find yourself seemingly lost in a world of information. There is so much to learn and so many ways to learn it.

It takes time to learn what you need to know about internet marketing And I don’t think that there are any real secrets, just techniques.

On the internet there are thousands of people trying to make money and they are all either making new products or looking for products to help themselves financially.

There are endless programs and E-Books and ideas available that try to help you succeed in whatever money making business you are involved in.

I am not trying to promote anything here, I am just trying to say that when you go into internet marketing, take your time, learn, read, re-read, and learn again.
PERFECT BUSINESS FOR RETIRES ON THE GO — CLICK NOW
FREE HOW TO INFORMATION TO START A BUSINESS –CLICK NOW

Continue reading “GREATEST GENERATION — A WHOLE NEW WORK — ONINE BUSINESS — WORK FROM ANYWHERE — PASSIVE INCOME/RESIDUAL INCOME — AGE NO ISSUE”

STARTING A BUSINESS IN THE IMMORTAL WORDS OF EMERSON, “ALL I NEED IS ONE IDEA” GENERATION XYZ — LIVING PAYCHECK TO PAYCHECK IS THE SAME AS POVERTY

A Simple Get Rich Quick Idea

In the immortal words of Emmerson, “all I need is one idea” Overnight wealth has a certain stigma that “sensible” people seem to be resistant to.

The idea of the get rich quick variety is an object of ridicule and derision in alot of peoples eyes.

However, with a little focused action and the right knowledge, rapid wealth is not only possible for you, but inevitable for the determined.

The first thing I want to do is qualify the above by saying “quick” means several years…

In the immortal words of Emmerson, “all I need is one idea” Overnight wealth has a certain stigma that “sensible” people seem to be resistant to.

The idea of the get rich quick variety is an object of ridicule and derision in alot of peoples eyes.

However, with a little focused action and the right knowledge, rapid wealth is not only possible for you, but inevitable for the determined.

The first thing I want to do is qualify the above by saying “quick” means several years not overnight. Sure, you could write a hit song or contemporary book but these have alot to do with chance.

People with determination generally don’t like chance because control is a solid aspect of wealth generation.

Anyone can have an idea. By that I mean virtually any idea can become workable unless its just totally “out there” What matters is that you act. But more then that, before you act, you must know how to make it work. Thats really what most people with a good idea lack.

So knowledge again is where the central workability comes from. So let me give you some knowledge right now. The knowledge of the wealthy.

There are many ways to get rich very rapidly but I offer you an example below and some insights about what the wealthy know and have known for centuries.

Arbitrage is a concept that you should learn more about. Its a word that circulates in financial circles and is therefore obscured to the average person as just some odd french word that the stock market people use.

The truth is that arbitrage is the single biggest idea about wealth that you should understand. Doing an arbitrage deal is literally this……..If I offered you 70 cents for your crisp clean dollar note would you take the deal?

What if you had $100,000 and I had $75,000 and I said look, let me deposit this money into your account in exchange for your money? Straight swap. How would you feel about that?

Well I imagine you’d say no. I wouldn’t blame you, its hardly a fair deal. Arbitraguers do this all day long. But this is the difference.

We deal in value and perceptions not numerical currency like cash. Or we deal wholesale and sell retail. There are hundreds of ways that I can swap my 70 cents for somebody elses dollar.

The wealthy have practiced arbitrage for as long as currency existed because arbitrage is the secret road to wealth. A secret that will never be openly talked about because it is so tightly held.

My little contribution here will do nothing to change that balance, but consider yourself fortunate to learn about this and maybe it will spurr you on to a new life.

Here is a real world example of arbitrage that I practiced many years ago, when I was starting out broke, dejected, but hopeful.

It wasnt long ago but seems like centuries ago. Its pre-history now. One form of arbitrage is the concept of economies of scale. This arbitrage strategy relies on a single fact. An irrefutable reality about fiscal life on the planet earth. Here it is.

When you buy something (of anything) in bulk, you are entitled to and more often then not get a very large discount on your purchase. When this bulk amount is “split up” and re-sold in traditional more popular chunks, your investment will return a decent profit.

So here is a get rich quick idea. One you can use right now to establish an income stream to replace your daily job. It can be reproduced and systemized to manufacture a very healthy income indeed.

When you look at newspaper and local journal price lists, you will notice they are very yielding to this concept of economies of scale.

Simply a small ad may cost $140 for example. But buy a full page and you only pay say $900. Why? because its less work for the publication.

Well my idea was to start a weekly page called “Martins Market” I approached 200 business owners face to face and told them they can get a small ad in my one page spread “Martins Market” for just $90 a full $50 cheaper then if they bought their ad from the paper directly.

Do you think this offer interested a good percentage of the business owners I approached? You bet! Not only that, but they got a further discount if they paid up 6 months in advance.

I could fit 40 ads of that size onto my page. Being filled up, I made $3600 every week for an outlay of $900 for the page. Continue reading “STARTING A BUSINESS IN THE IMMORTAL WORDS OF EMERSON, “ALL I NEED IS ONE IDEA” GENERATION XYZ — LIVING PAYCHECK TO PAYCHECK IS THE SAME AS POVERTY”